Every day, millions of people chat with one another across an ever-increasing plethora of Discord servers. Now, the owners of those communities can unlock deeper audience and community understanding with Discord Insights from Spiketrap.
Like other conversation contextualization capabilities offered on the platform, Spiketrap’s new Discord insights offering empowers community managers with:
- Server-wide insights. Get at-a-glance clarity into the conversations happening on your Discord.
- Channel-level clarity. Understand topics, user sentiment, and community safety by channel.
- Accurate audience sentiment. Know how your community really feels with the only NLP AI to classify sentiment for over 400,000 emotes.
- Community safety. Know the relative safety of your server & channels with grading on toxicity, profanity, and sexual content.
- Clear conversations. Quickly see the topics driving engagement with Spiketrap’s signature conversation cards, available for Discord.
Integration is easy and available to any Spiketrap clients who own a Discord server. Once integrated, Discord Insights can be found under the Exclusive Sources tab of the associated monitor within the Spiketrap platform.
With this new capability, Spiketrap offers marketers the most comprehensive view of audience conversations across the digital channels that drive authentic engagement. Purposefully built for high velocity, user-generated content environments, Spiketrap’s platform provides cohesive insight across leading social, streaming, forum, news, and chat platforms.
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